Business Process Automation

Most automation solutions fail because organisations do not convert process to science.
At PBOPlus, our solutions are built on defining clear TOLERANCES, TARGETS and TESTS before we get into automation design.

During the design stage we do Small Scale Rapid Prototyping(SSRP) at every stage.
This eliminates erros in real time as we reach the defined targets.

In selecting and implementing a BPA solution, we follow a 6-phase approach to it's Deployment

1

DEFINE BPA PERIMETER

Identify BPA eligible processes and activities

For reach process, determine:

  • 1. Is it ready for BPA?
  • 2. Is there potential for BPA?
  • 3. Has BPA potential, but needs to be adjust first

2

OPTIMIZE EXISTING PROCESSES

Seek performance improvement areas within processes having BPA potential

Get rid of redundancies and process inefficiencies prior to BPA implementation

3

CHOOSE THE APPROPRIATE BPA SOLUTION

Develop KPIs for productivity improvement tracking

Choose whether you should:

  • 1. Develop our own in-house solution
  • 2. Buy a market solution with a proven track-record
4

DEFINE THE REQUIRED SPAN OF CONTROL

The desired relationship between our virtual/BPA and human workforceThe desired relationship between our virtual/BPA and human workforce

Define the “man-to-machine ratio” we deem appropriate for our organization

5

STUDY IMPACTS ON THE TARGET OPERATING MODEL

Set up appropriate governance

Study impacts on processes not in the scope of BPA, but that might be affected

Review our competency model

Map the target organization

6

BUILD A DEPLOYMENT PLANNING

Plan programming or solution integration

Plan change management actions

Identify potential risks and build risk mitigation planning

A successful BPA deployment should follow a predefined journey.

Below is a Process Assessment chart to be leveraged in the first phase.

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